Frequently Asked Questions
Are your products really halal?
Yes. We avoid alcohol, pork derivatives, and gelatin. All formulas are alcohol-free and gelatin-free, formulated to halal standards with third-party testing for halal compliance. Our halal standard is stated on every product page.
How do I pick the right product?
Start with your goal: Beauty, Hair Growth, Energy, Sleep & Wind-Down, Protein & Collagen, or Vegan Options. Not sure? Email us and we'll guide you. Or let the Barakah Quiz build your routine in under a minute.
Do you offer free shipping?
Yes—free U.S. shipping on every order. No minimums.
How long does delivery take?
Most orders ship within 1–2 business days and arrive in 2–5 business days in the U.S.
Do you ship internationally?
Not at launch; we're working on it. Join our list to be notified.
What's your return policy?
30-day money-back guarantee. If you're not satisfied for any reason, email support@zmzmlabs.com and we'll make it right — including on opened supplements within 30 days.
How do I start a return?
Email support@zmzmlabs.com with your order number for a refund or exchange.
What if my order arrives damaged or incorrect?
Contact support within 7 days (with photos if damaged) and we'll make it right.
Do you publish ingredients?
Yes—full ingredient lists (INCI or supplement facts) and amounts are listed on each product page.
Are COAs available?
Certificates of Analysis are linked on product pages where available or can be requested via email.
What about dietary needs/allergens?
See each product page for dietary icons and allergen notes.
Can I use with medications or during pregnancy?
Consult your healthcare professional before use.
How to use?
Follow the "How to use" directions on the label and product page for steps and frequency.
What about skin types?
Skincare items are formulated for daily use. Patch test before first use.
Shelf life & storage?
Store in a cool, dry place and check the EXP date.
Are subscriptions available?
Not at the moment — every product is a simple one-time order. Join our email list to be the first to know if Subscribe & Save returns.
Any discounts?
Join our email list for early access, launch promos, and limited offers.
Order tracking?
We email tracking once your order ships.
Can I change/cancel my order?
Email us ASAP before shipment.
Do you have physical storefronts?
We're online-only at launch.
How do I contact customer support?
Email support@zmzmlabs.com (address also in the footer). We typically respond within 24 hours.
FDA Disclaimer: These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.