Frequently Asked Questions
Are your products really halal?
Our products are formulated to halal standards — alcohol-free, gelatin-free, no pork derivatives. We do not currently hold third-party halal certification; our standard is our own, and it is stated on every product page so you can judge it for yourself. Here is how to read it.
Do you operate on Fridays?
Friday Observance: ZMZM is a Muslim-owned brand, and Fridays are reserved for spiritual connection. We step away from emails, social media, and support tickets for the day to center ourselves and reset.
Your order is unaffected. Orders placed on a Friday are still processed and ship on our fulfilment partner’s normal schedule. We answer messages when we’re back on Saturday.
How do I pick the right product?
Start with your goal: Nūr Skincare, Health, Energy, Sleep & Wind-Down, or Protein & Recovery. Not sure? Email us and we'll guide you. Or let the Barakah Quiz build your routine in under a minute.
Do you offer free shipping?
Free U.S. shipping on orders over $75. Under that, standard shipping is $6.95. Orders over $100 also get a free bottle of Apple Cider Vinegar Capsules added automatically.
How long does delivery take?
Most orders ship within 1–2 business days and arrive in 2–5 business days in the U.S.
Do you ship internationally?
Yes — Canada, Australia and New Zealand. International orders ship duties-unpaid, so any customs charges are collected on delivery. Skincare and haircare are U.S.-only. See our shipping policy.
What's your return policy?
30-day money-back guarantee. If you're not satisfied for any reason, email support@zmzmlabs.com and we'll make it right — including on opened supplements within 30 days.
How do I start a return?
Email support@zmzmlabs.com with your order number for a refund or exchange.
What if my order arrives damaged or incorrect?
Contact support within 7 days (with photos if damaged) and we'll make it right.
Do you publish ingredients?
Yes — full ingredient lists (INCI or supplement facts) and amounts are listed on each product page. We also publish the sourcing questions we have not yet been able to answer.
Are COAs available?
Certificates of Analysis are available on request, per product and per lot. How to request yours.
What about dietary needs/allergens?
See each product page for dietary icons and allergen notes.
Can I use with medications or during pregnancy?
Consult your healthcare professional before use.
How to use?
Follow the 'How to use' directions on the label and product page for steps and frequency.
What about skin types?
Skincare items are formulated for daily use. Patch test before first use.
Shelf life & storage?
Store in a cool, dry place and check the EXP date.
Are subscriptions available?
Not at the moment — every product is a simple one-time order. Join our email list to be the first to know if Subscribe & Save returns.
Any discounts?
Join our email list for early access, launch promos, and limited offers.
Order tracking?
We email tracking once your order ships.
Can I change/cancel my order?
Email us ASAP before shipment.
Do you have physical storefronts?
We're online-only at launch.
How do I contact customer support?
Email support@zmzmlabs.com (address also in the footer). We typically respond within 24 hours.
FDA Disclaimer: These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.